Frequently Asked Questions

Our tracking system uses advanced sensor technology strategically placed throughout your restaurant to monitor customer movement patterns anonymously. The sensors detect presence and movement without identifying individuals, ensuring complete privacy compliance. The collected data is processed in real-time to provide insights into customer flow, dwell times, popular areas, and operational efficiency metrics through our intuitive dashboard.

Yes, absolutely. alphatrixa's systems are designed with privacy-first principles and full GDPR compliance. Our technology collects only anonymised movement data without identifying individuals or storing personal information. We conduct privacy impact assessments for all installations and provide documentation to ensure your establishment meets all European data protection requirements. The system operates on aggregated data principles, making it impossible to trace information back to individual customers.

Installation typically takes 4-8 hours depending on your restaurant size and layout. Our technical team works during off-hours or quiet periods to minimise disruption to your operations. The sensors are discrete and wireless, requiring minimal infrastructure changes. Most installations can be completed overnight or during closed hours, with the system fully operational by your next service period. We provide a detailed installation timeline during our consultation phase.

Our solutions are scalable for restaurants of all sizes, from intimate bistros to large dining establishments and multi-location chains. Small restaurants benefit from optimised table turnover and service timing, whilst larger establishments gain insights into zone performance and crowd flow management. We customise the sensor placement and analytics focus based on your specific layout, capacity, and business objectives to ensure maximum value regardless of size.

Most clients begin seeing actionable insights within the first week of operation, with meaningful patterns emerging after 2-4 weeks of data collection. Return on investment typically occurs within 3-6 months through improved table turnover, optimised staffing, reduced wait times, and enhanced customer experience leading to increased revenue. Our dashboard provides clear metrics showing operational improvements and financial impact from day one.

We provide comprehensive training for your management team on using the analytics dashboard and interpreting data insights. Our support includes initial setup training, regular check-ins during the first month, ongoing technical support via email and phone, quarterly business reviews to optimise your use of the system, and software updates with new features. We also offer additional training sessions as your team grows or when new features are released.

Yes, our system is designed to complement your existing technology stack. Whilst our analytics platform operates independently, we can provide data exports and API access for integration with your POS system, reservation platform, or business intelligence tools. This allows you to correlate customer behaviour data with sales information, booking patterns, and operational metrics for comprehensive business insights. We work with your IT team to ensure seamless data flow where required.

We provide complete data portability and transparent data handling. Upon service termination, you receive all historical analytics data in standard formats for your records. We securely delete all data from our systems within 30 days of contract termination, providing written confirmation of data destruction. The physical sensors can be removed by our team or left in place (deactivated) based on your preference. We ensure a smooth transition with no data lock-in or hidden retention policies.